Hello all,
I guess there is a first time for everything... I finished a job the 14th of May, and I normally do a final walk through with the customer to allow for any questions to be answered and touch ups to be done and finally to get paid, a couple of days before the job was completed I let the customer know what was going to be the final day of work and the purpose of the final day, the day we were finishing the job she had to go to work, she said good bye and that was it, I finished the job cleaned up called her cell phone and left her a voice mail explaining what I did, where I left the invoice and so forth.
I did not receive a call back so I followed up with a courtesy call on the 24th of May left a voice mail asking for a call back to find out if there was going to be a problem with the balance being paid, and I wanted to know if the customer had a problem with any of the work that was done.
To this day I have not received a return call, I don't want to come across as if I were a loan shark, :0!! but I'm trying to strike the right professional balance 0:>)....my question is what would be an appropriate next step?