Tally,
In the years of business ventures, including the wholesale supply business that I'm engaged in now, I always practice these modes of operation.
Evaluate. A careful, detailed inspection of the job. A detailed list of defects and needed repairs are noted with the customer acknowledging them.
Educate. What can you do for the customer? Spend time during your presentation to educate them about you, your company, your motivation, your products and especially your professional aspriations to make them a satisfied customer.
Execute the Solution. This is the BIG one. Put it all together in a performance package and carry out what you promised to do, plus more. Before you know it, your customers will be telling the world about your good works.
No charge for this mini-seminar.
Michael
P.S Part of success is believing in your own hype, like PaintSmith does. If you don't believe in it, notbody else will.